Hello…

I am Ashley Hill, a dedicated UX & CX researcher and strategist.

ABOUT

I am passionate about crafting user experiences that are not only intuitive but also enhance the quality of life for those who engage with them. In a world of increasing complexity, the journey to accessing what you want or need should be straightforward and inviting.

I love being a problem solver and creating intuitive and impactful designs that enhance user satisfaction. My dual expertise in UX/CX and consulting enables me to tackle complex challenges with creativity and strategic thinking, making me a valuable asset in any project.

PHILOSOPHY

People should be at the heart of every solution. My background in behavioral decision making has deepened my understanding of the importance of uncovering genuine user needs. By prioritizing user-centricity, we can unlock the potential of products, services, and ideas to create significant impact and meaningfully address challenges.

EXPERIENCE

  • Certified User Experience Researcher, Nielsen Norman Group (NN/g)

  • Certified Change Management Professional (CCMP), Association of Change Management Professionals (ACMP)

  • Certified Project Management Professional (PMP), Project Management Institute (PMI)

  • Diversity and Inclusion Certificate, Cornell University's School of Industrial and Labor Relations

  • Lean Six Sigma Yellow Belt